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Delivery And Returns

Please be aware that all orders through thefloorcushion.co.uk must be confirmed in writing. Therefore, Four x Ninety Ltd can not be held responsible for any issues resulting from prior phone conversation regarding an order that was not put in writing. All items which state 24 hour delivery, are sent out on a 24 hour service with a dedicated courier when ordered before 12pm. 4x90 can not be held responsible for problems or delays that occur as a result of the courier service.

Click here for details on how to track your order...

CARRIAGE TERMS

UK MAINLAND

Depending on your location, orders will be delivered free of charge by our designated carrier/postal service - UK mainland only.

OTHER

Carriage charges on these orders will be increased depending on location:


Area Postcodes affected Extra charge Additional delivery time
Isle of Wight PO30-41 £15 2-3 Day
Grampians AB (Not 37) £15 Can be 2-3 Day
Highlands IV (Not 40-56), AB37, KW (Not 15-17), PA21-40, PH19-41, PH49 £15 Can be 2-3 Day
Scottish Offshores HS, IV40-56, KA27, KW15-17, PA20, PA41-49, PA60-78, PA80-88, PH42-44, ZE £35 2-3 Day
Channel Islands All £35 2-3 Day


EXPORT

Please contact our sales office for a quotation.
Please note goods may be sent to you in instalments depending on availability. There is no additional charge for orders delivered in several consignments.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by Customs authorities.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, Government actions and any other similar events.
4x90 cannot be held responsible for problems or delays that occur as a result of the courier service.

MINIMUM ORDER

Products must be bought in their pack quantities. Most items are sold in a pack and these cannot be separated. Some items are sold individually.

RETENTION OF TITLE AND RISK

The ownership of goods supplied, the subject of an order, shall not pass to the customer until payment has been received in full by FOUR X NINETY LTD, although the risk passes to the purchaser at time of delivery.

DAMAGED AND LOST GOODS

Any damaged or faulty goods must be notified to us, in writing, within 4 working days of receipt otherwise no liability will be accepted. Please email us detailing, in full, the damage or fault relating to your order. Along with the email we ask you to provide photographic evidence to support your complaint. This must be done within 4 working days of receiving your order. Non-delivery of goods must be reported, in writing, within 4 working days of receipt of invoice.

RETURNS

Goods shall not be returned without prior written authorisation from FOUR X NINETY LTD. We ask you to email us within 4 working days of receiving your order. From there we will instruct you as to the next step. All agreed returns must be sent to our warehouse or the warehouse instructed. To qualify for credit, all returned goods must be adequately packed and protected, still in their original shrink-wrap and in a re-saleable condition. We reserve the right to levy a 20% restocking charge. Transport charges will not be refunded.

PART SHIPMENT

Every effort is made to send a complete order, however we reserve the right to make part shipments due to external factors beyond our control.

TIME IS NOT OF THE ESSENCE

There will be no liability for consequential damages/losses.

WEBSITE ORDERS

4x90 Ltd does not accept liability for errors and omissions within its websites and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time.

4x90 Ltd does not guarantee any product's fitness for a particular purpose. All items are listed on an 'as is' basis.

Please note that we reserve the right to exchange any products for one of a similar colour or size should your requested product not be in stock. You will be contacted by telephone should this situation occur.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information you provide us lawfully, in accordance with the Data Protection Act 1998.

We promise not to sell or pass on your data to any partner companies or third parties.

4x90's secure on-line payment facility is provided by SagePay (www.sagepay.com). You will enter the secure payment gateway to handle all aspects of your payment transaction before entering your credit/debit card details.

SagePay's servers use SSL techniques to encrypt all card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it.

As such your card details will not be passed to 4x90 but only processed confidentially and securely for the current transaction.