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HELP CENTRE

Verified by Visa explained
Verified by Visa is an extra level of security offered by your Visa Card issuing bank.

Why am I being prompted for Verified by Visa code?
This is because The Floor Cushion have incorporated the Verified by Visa technology into our website payment systems. The page presented is actually from your Visa Card issuing bank, NOT the Floor Cushion. At present you do not have to complete this information because Verified by Visa is optional, however we understand that Visa intend to make this extra layer of security mandatory in the future.

What is Verified by Visa ?
Verified by Visa is a new service that enhances your existing Visa card. A private code gives added protection against unauthorised use of your card when you shop at participating online merchants.

How does Verified by Visa work?
Once you've registered and created your own private security code, you will be automatically prompted by your card issuer to type in your security code each time you make a purchase at participating online stores/retailers. Then your security code will be quickly confirmed by your card issuer to complete your purchase. Your security code will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.

How does Verified by Visa protect me?
Correctly entering your security code during a purchase at a participating online store/retailer, confirms that you are the authorised cardholder.If an incorrect security code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your security at a participating store/retailer.

What are the system requirements for Verified by Visa ?
Verified by Visa works with most browsers. Please be aware that software which prevents pop-up windows may interfere with your use of Verified by Visa. For full details of the scheme you can visit the Verified by Visa website by clicking here